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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Ebooks, Scripts,
Websites, and more... One of the most popular questions asked in online business... Read More Looking for hi-fi computer peripherals? Finding it tough to decide... Read More With Some Tips on How to RespondTt has probably happened... Read More Do you need greeters or should you avoid them? That... Read More "I am writing to complain about the widget I bought... Read More Another sad fact of life is that these days, very... Read More Even the best business will receive an occasional customer complaint.... Read More Businesses that fail, often forget to seek out the customer... Read More "Mountains are built one pebble at a time and climbed... Read More Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More "Every company's greatest assets are its customers, because without customers... Read More I will not make sales. I will make Customers.I will... Read More The following are common mistakes that Sales Managers and Owners... Read More Go into many businesses today and try and get service,... Read More Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More Customer Loyalty, we all want it. Don't we?Some people say... Read More You try to make your customers happy. You sincerely WANT... Read More As I waited for an answer to my VCR inquiry... Read More Over the last month, I have come to hate emails... Read More Have you seen that thing on TV where the gal... Read More Delight = Customer Expectation plus 1. This was the simple... Read More What is one of the greatest ways to add value... Read More There is a battle in Call Centers. The teams are... Read More The President of a 200+ store division of a major... Read More Welcome to the inaugural issue of Human Tech Tips --... Read More
Cheap Domain Names
Increase in Customer Sales = Increase in Customer Service
Importance of Good Customer Support in Online Computer Peripherals Shops
6 Reasons Why Complaining Customers are Golden
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Transforming Disgruntled Customers into Your Biggest Advocates
How Do You Create Customer Loyalty?
Handling Customer Complaints
Make Sure You Get The Customer Perspective
Your Voice Print
Customer Service: Everyone is Fighting Their Own Personal Battles
8 Critical Steps to Establish a Customer Service Culture
The Sellers Creed
Customer Conversion Mistakes That Will Cost You
Customer Service and Marketing that Works
What Every Manager Should Know About How to Win the Loyalty of Customers
Whats Love Got To Do With It?
When a Customer Has Done Everything to Get Your Goat
Customer Service Has Moved Toward Customer Care
Are You A Coward? I Was
Write a Business Thank-You Note
Revealed ? A Simple Formula For Success! Exceeding Expectations
Be A Resource
Quality vs. Quantity
Communicating for Profit and Customer Satisfaction
How To Kick Your Customer Service Up A Notch!
Affordable and Reliable Web Hosting Starting
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
How To Use Your Current Customers
Jay instructed a customer of his to offer a rare... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of... Read More
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
The Reason Why Direct Internet Marketers Have To Work So... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
Under Promise & Over Perform: The Art of Managing Customer Expectations
I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
With all of the recent data theft in the financial... Read More
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that... Read More
The Art of Giving Great Service
Sales is tough to get right, and depends on retaining... Read More
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told... Read More
The Added Value - Is YOU!
If there was a restaurant in your town that was... Read More
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
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